Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European editio…
European economies are now dominated by services, and virtually all companies view service as critical to retaining their customers today and in the future. In its third European edition, Services Marketing: Integrating Customer Focus across the Fir…
Drug metabolism, pharmacokinetics and toxicokinetics as determinants of drug attrition and the safety of xenobiotics are critically important. This book presents a comprehensive treatise on the current issues and challenges facing drug metabolism an…
Mathematical models have long been used by geographers and regional scientists to explore the working of urban and regional systems, via a system where the equilibrium point changes slowly and smoothly as the parameters change slowly and smoothly. H…
A 'science of cities and regions' is critical for meeting future challenges. The world is urbanising: huge cities are being created and are continuing to grow rapidly. There are many planning and development issues arising in different manifestation…
Building or rebuilding their houses was one of the main concerns of the English nobility and gentry, some might say their greatest achievement. This is the first book to look at the building of country houses as a whole. Creating Paradise shows why…
Having to move indoors away from the killing rays of the sun has forced the world to reevaluate its priorities. Because of an accident that fried the sky, humankind will never again walk freely out in the open. Most are resigned to living undergroun…
The study of cities is one of the grand challenges of twenty-first-century science, and mathematical modelling-in this case, urban modelling-provides a crucial contribution to scholarly and practical projects fully to comprehend their workings, evol…
In 1786, the Reverend James MacGregor (1759-1830) was dispatched across the North Atlantic to establish a dissenting Presbyterian church in Pictou, Nova Scotia. The decision dismayed MacGregor, who had hoped for a post in the Scottish Highlands. Yet…
First published in 1970, this groundbreaking investigation into Entropy in Urban and Regional Modelling provides an extensive and detailed insight into the entropy maximising method in the development of a whole class of urban and regional models.Th…
Success in the twenty-first century demands knowledge power - for individuals, organisations, cities, regions and countries. This book offers a map showing the structure of the knowledge space in a contemporary context. The routes beyond traditional…
Geo-mathematical modelling: models from complexity science Sir Alan Wilson, Centre for Advanced Spatial Analysis, University College London Mathematical and computer models for a complexity science tool kit Geographical systems are characterised by…
Habits of Luxury and Ease is unusual in that it focuses more on the technology of country houses, than on their social and architectural history.
Over a hundred gripping tales - of murder and mystery, ghosts and ghouls, body-snatching and witch-burning - reveal the darker side of genteel Edinburgh's history. Ghostly Tales and Sinister Stories is a highly readable collection, fully illustrated…
A world model: economies, trade, migration, security and development aid. This bookprovides the analytical capability to understand and explore the dynamics of globalisation. It is anchored in economic input-output models of over 200 countries and t…
Advanced economies of the world are dominated by services, even manufacturing companies recognize that service provides sustainable competitive advantages. This text focuses on customer expectations in order to help companies develop and deliver a s…
British history records that there were tow major migrations form the near east into Britain in antiquity. One was the fleet migration form Syria led by Albyne around 1560 BC, and the other was the second fleet migration from the Trojan Dardanelles…
This core textbook provides students with a concise and user-friendly overview of the marketing research process, taking a refreshingly non-technical approach. The goal of this focused text is to equip students with the skills needed to interpret an…
This new handbook, with contributions from experts around the world, is the most comprehensive treatise on work design and job analysis practice and research in over 20 years. The handbook, dedicated to Sidney Gael, is the next generation of Gael's…
The 1930s were a troubled era, and England was a land of contrasts. This work gives a vivid impression of growing up in a working-class family in the East End at this time. It should be of interest to anyone who remembers the interwar years, and any…
Acid-base cements have been known since the mid-nineteenth century and offer an alternative to polymerization as a route for forming solid substances. They are quick setting materials and some have unusual properties for cements, such as adhesion an…
Structured in an approach recommended for coordinating asset management and maintenance functions, this comprehensive Part I reference contains a wide scope of experience and examples. It will be used by Corporate Directors, Asset and Maintenance Ma…
Will Grant be the winner or become Zeater's dinner? Anteater Zeater craves ants for lunch. His sneaky tricks attract a bunch. When some disappear, the culprit is clear, And Antville ants are filled with fear. Grant - the town's reporting ace - Witho…
This remarkable work of scholarship addresses the difficulties inherent in the American Constitution's separation of legislative and executive powers. In his first book, Wilson argues that in the years following the Civil War, the legislature receiv…
A comprehensive core text from the expert in the field introducing students to the main issues of spatial systems modelling and analysis.
From a five-year-old girl racing 60mph micro-midgets in South Africa, to a Formula One driver in the British Championship during her first full year of racing in the UK, and on to becoming the first and only woman ever to win a Formula One race, Des…
In this important and timely book Alan Wilson argues that allowing gay people to marry is a moral purpose. Wilson says: `I asked myself "what does God want for gay people?". After re-revisiting the Bible, and more importantly getting to know gay peo…
To most in the Realm of Drugolin, otherly spirit lore lingered as mysterious legends best suited for late night hearths. On rare occasions one might hear of strange visitations. Some of huge, radiant beings bearing aid and guidance. Others of dark,…
Modelling and simulation technologies have improved dramatically over the past decade and their applications in toxicity prediction and risk assessment are of great importance. Such approaches will become increasingly necessary as industrial chemica…
