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  • Service Management

    Service Management
    av Richard Normann

    Häftad - 2000 - Engelska - ISBN: 9780471494393

    In the world of industry and management producing a intangible productsa poses unique challenges. This book provides a comprehensive framework on these unique management issues and looks into the special characteristics of services and conditions ne…

  • Designing Interactive Strategy

    Designing Interactive Strategy
    av Richard Normann

    Häftad - 1998 - Engelska - ISBN: 9780471986072

    Strategy is the art of creating value. It provides frameworks, conceptual models, and governing ideas that allow a companya s managers to identify opportunities for bringing value to customers and for delivering that value at a profit. This book ill…

  • Reframing Business

    Reframing Business
    av Richard Normann

    Inbunden - 2001 - Engelska - ISBN: 9780471485575

    In 1983 Richard Normann published the worlda s first book presenting an integrated framework on the management of service producing companies. Now he provides a new approach to strategy: an original way to think about organisations and create a diff…

  • Service management

    Service management
    av Richard Normann, Richard Normann

    Häftad - Norska (bokmål) - ISBN: 9788202198350

    Boken er en klassiker innenfor serviceledelsen. Normann har utviklet tanker og modeller som har oppnådd anerkjennelse.Boken er nyttig lesning både for studenter innen økonomisk-administrativ utdanning og fagfolk i servicenæringen.

  • Principles of Bioinstrumentation

    Principles of Bioinstrumentation
    av Richard Normann

    Häftad - 1988 - Engelska - ISBN: 9780471605140

    This complete, well--integrated text offers students without extensive background in the field a solid understanding of the principles and applications of analog and digital instrumentation. Examines such topics as basic analog and digital electroni…