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Managing Public Disputes
  • Bandtyp: Häftad
  • Språk: Engelska
  • Utgiven: 200107
  • Antal sidor: 320
  • Vikt i gram: 488
  • ISBN10:0787957429
  • ISBN13:9780787957421

Managing Public Disputes

(Häftad)
Beskrivning:

For more than a decade, "Managing Public Disputes" has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes: ten proven principles for managing conflict; a comprehensive framework with step-by-step procedures for creating productive outcomes; seven illustrative case examples; detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation; suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high; and eight tasks targeted for designing an overall strategy for managing public disputes.

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