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Difficult Conversations: How to Discuss What Matters Most
  • Bandtyp: Häftad
  • Språk: Engelska
  • Utgiven: 201011
  • Antal sidor: 315
  • Vikt i gram: 249
  • ISBN10:0143118447
  • ISBN13:9780143118442

Difficult Conversations: How to Discuss What Matters Most

(Häftad)
Beskrivning:

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

- Decipher the underlying structure of every difficult conversation

- Start a conversation without defensiveness

- Listen for the meaning of what is not said

- Stay balanced in the face of attacks and accusations

- Move from emotion to productive problem solving

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